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Delivery, tracking & returns
Know what happens next
Current delivery choices, prices and estimates are shown at checkout for your address and basket.
Delivery within Australia
Australian delivery may use fixed pricing within the current eligibility and bulky-order limits. Free delivery may apply when current eligibility requirements are met. Checkout is authoritative.
International delivery
Destination availability and delivery charges may be calculated at checkout. International customers are responsible for applicable import duties, taxes and local charges.
Change-of-mind returns
You may request a change-of-mind return within 30 days from receipt confirmed by tracking. Products must be unused, unmarked, as new, in original packaging and complete with supplied materials. Personalised or customised products and orders over AUD 1,000 are excluded. Prior approval and an RMA are required.
For approved change-of-mind returns, Australian return freight is covered under the service policy; international customers pay return freight. Original delivery charges are not refunded. No other deduction applies when all return conditions are met.
Wrong, damaged, dead-on-arrival or faulty items
These are assessed separately from change of mind. For approved non-customer-caused cases, LatestBuy may provide free return carriage and a repair, replacement or full refund as appropriate to the circumstances. We may request your invoice or receipt and photographs or video.
Australian Consumer Law rights may apply beyond any store warranty or “Free 365 Day Returns” service period and are not limited by that label.
How to request help
- Choose the issue and submit the Order Enquiry form.
- Wait for return instructions and an RMA where a return is required.
- Send the item only as instructed, then follow the confirmed remedy.